Privacy Policy

 

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter: GTC) of ALX MACHINERY Kft.

(hereinafter: Service Provider), and by the Service Provider www.alx-machinery.hu

contains the rights and obligations of the Customer (hereinafter: Customer) using electronic commercial services provided via the website. (Service Provider and Customer together hereinafter: Parties). The General Terms and Conditions apply to all legal transactions and services that take place via the www.alx-machinery.hu website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its collaborators.

  Service Provider Details:

  • Company name: ALX MACHINERY Kft.
  • Mailing address: 1071 Budapest Dembinszky utca 10, ground floor 8
  • Phone number: +36 70 612 65 82
  • Email :info@alx-machinery.hu
  • Company registration number: 01 09 406311
  • Tax number: 32094475-2-42
  • Bank account number: K&H Bank HUF ⁚ HU34 1040 4072 5052 7071 5251 1009
  • Bank account number: K&H Bank EUR ⁚ HU39 1040 4072 5052 7071 5251 1016

1. General information, conclusion of the contract between the Parties

1.1. The scope of these GTC covers all electronic services provided in Hungary

commercial service, which can be found on the website www.alx-machinery.hu (hereinafter: Website).

via an electronic store (hereinafter: ALX MACHINERY Online store). Furthermore, the scope of these General Terms and Conditions covers all trade transactions in the territory of Hungary that are covered by this contract

is established between specific Parties. Shopping in the ALX MACHINERY Online store on some issues of electronic commerce services, services related to the information society

CVIII of 2001 is regulated by law (“Elkertv.”).

  • Purchases in the ALX MACHINERY Online store are possible by placing an order electronically, as specified in these General Terms and Conditions.
    A significant part of the services of the ALX MACHINERY Online store are available to all users, even without registration.

 

1.4 After placing the order, the contract can be modified or canceled freely and without consequences until it is fulfilled. This is possible by phone and e-mail. Between the Parties it is

a contract concluded in Hungarian with the purchase of goods is considered a written contract, the Service Provider registers it, and after its conclusion

The language of the contract is Hungarian.

1.6. The Service Provider is not subject to the provisions of any code of conduct.

1.7. Customer service: ALX MACHINERY Kft

2. Data filling

2.1. The order can be placed by filling out the data sheet under the purchase menu item on the main page. By placing an Order on the Website, the Customer declares that he has read and accepts the terms of these Terms and Conditions and the Data Protection Statement published on the Website, and that he consents to the processing of data contained in the Data Protection Statement.

2.2. The Service Provider bears no responsibility whatsoever for delivery delays or other problems or errors that can be traced back to data provided incorrectly and/or inaccurately by the Customer. The Service Provider is not liable for damages resulting from unauthorized access for any reason not attributable to the Service Provider. The Service Provider treats each customer as an independent legal entity.

3. Order

3.1. The essential properties and characteristics of the goods to be purchased, as well as the instructions for the use of the goods, can be found on the information page of the specific goods, as the detailed actual properties of the goods are contained in the instructions for use attached to the product. The Service Provider is deemed to have fulfilled the contract if the product has more favorable and advantageous properties than the information provided on the website or in the user manual. If before the purchase with the goods

If you have any questions, our customer service is ready to help you. The instructions for use of the products sold by us – where required by law – are attached to the goods. If by chance you do not receive the mandatory instructions for use with the product, notify our customer service immediately – before using the product – and we will replace it. If you need more information than what is provided on the website regarding the quality, basic properties, use, and usability of any goods on the Website, please contact our customer service, whose details and contact information can be found in point 1.5.

3.2. The purchase price is always the amount indicated next to the selected product, which, if not marked separately, is

VAT is already included. The purchase price of the products does not include the cost of delivery.

3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the modification takes effect at the same time as it appears on the Website. The modification does not adversely affect the purchase price of the products already ordered. When initiating an online bank card payment, we are unable to refund money in the event of a price drop occurring between the sending of the electronic payment notification and the receipt of the product. The security check of the online payment transaction takes a minimum of 24 hours, after which the product can only be received.

3.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Website, especially with regard to the obviously incorrect, e.g. for a price of “0” HUF or “1” HUF that is significantly different from the well-known, generally accepted or estimated price of the product, which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase. The product images published on the website are only illustrations in some places, they may differ from reality.

3.5. The order is accepted from the Customer via the Service Provider’s Website only if the Customer fills in all the fields required for the order. (If the Customer fills in a field incorrectly or incompletely, he will receive an error message from the Service Provider.) The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be attributed to incorrect and/or inaccurate order data provided by the Customer. To place an order in the ALX MACHINERY Online store by filling in the customer data, then the Cart

is possible using The Customer can add the selected products to the Cart by using the “Add to Cart” button on the product detail page that appears after clicking on each product. It is possible to view and modify the contents of the Basket by clicking on the basket icon at the bottom of the Website, where you can enter the desired quantity of each product, and the contents of the Basket can be deleted by pressing the (“Delete”) button. After that, you can choose among the collection methods and enter the billing and delivery data. If you have entered all the necessary data and selected the delivery method, you can choose how you wish to settle the total amount of your order. If you chose

of the payment methods, you must enter the billing and shipping address, select the payment and shipping method, and comment on your order. If the Customer wants to finalize the contents of the Cart, press “Send the order” to place the order.

The order is placed and the offer is sent after clicking on “Send order”. The order is therefore placed by clicking on the “Send order” button, which creates a payment obligation for the Customer

4. Correction of data entry errors

4.1. At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct data entry errors on the order interface at any time in the Webshop (e.g. delete a product from the basket by clicking on “Cancel”).

5. Binding offer, confirmation

5.1. The Service Provider shall ensure that the offer (order) sent by the Customer arrives without delay,

will confirm to the Customer by means of an automatic confirmation e-mail within 48 hours at the latest, which confirmation e-mail

email contains the data provided by the Customer during the purchase or registration (e.g. invoicing and delivery information), the order identifier, the date of the order, the list and quantity of the elements belonging to the ordered product, the price of the product, delivery costs and the payable

total amount. This confirmation e-mail only informs the Customer that his order has arrived at the Service Provider.

5.2. The Customer is exempt from the obligation to make an offer if he does not receive from the Service Provider a separate acceptance of the sent order without delay, i.e. within 48 hours.

e-mail.

5.3. If the Customer has already sent the order to the Service Provider and notices an error in the data in the confirmation e-mail, it must be reported to the Service Provider within 1 day.

5.4. The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

6. Conditions of Carriage

The delivery is carried out by the GLS courier service at a price automatically calculated on the website

7.Right of withdrawal

7.1. The mentee is entitled to exercise the right of withdrawal

7.1.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by post or electronically) to the Service Provider using the contact details indicated at the beginning of these GTC. For this purpose, the Consumer can also use the cancellation declaration sample attached to the order confirmation e-mail or available via the following link. The consumer exercises his right of withdrawal within a deadline if he sends his cancellation statement to the Service Provider before the expiry of the above-mentioned deadline

7.1.2. The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 7.

7.1.3. In both cases, the Service Provider will immediately confirm receipt of the Consumer’s withdrawal statement by e-mail.

7.1.4. In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider.

7.1.5. In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification by e-mail, the time of sending the e-mail for the purpose of calculating the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.

7.1.6. In case of withdrawal, the consumer must return the ordered product to the Service Provider without undue delay, but no later than within 14 days of the notification of withdrawal.

7.1.7. The deadline is considered to have been met if the Consumer sends the product before the end of the 14-day deadline (posts it or hands it over to the courier ordered by him)

.7.1.8. The cost of returning the product to the Service Provider’s address shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs. At the request of the Consumer, the Service Provider arranges the return shipment, however, the cost of the return shipment organized by the Service Provider is borne by the Consumer, in this case the Service Provider does not assume the cost of the return shipment organized by the Service Provider from the Consumer, it only provides assistance so that the Consumer does not have to deal with the organization of the return shipment. The Service Provider’s customer service receives the consumer’s request for this.

7.1.9. The Service Provider is unable to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.

7.1.10. If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the receipt of the Consumer’s withdrawal statement, the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except for those additional costs incurred due to The consumer chose a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date.

7.1.11. During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

7.1.12. The consumer can only be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature and properties of the product.

7.1.13. If, in the case of a contract for the provision of services, the Consumer exercises his right of termination after concluding the commencement of performance, he is obliged to reimburse the reasonable costs of the Service Provider during settlement.

7.1.14. The Service Provider may demand the reimbursement of depreciation and reasonable costs resulting from use exceeding the use necessary to determine the nature, properties and operation of the product – if the performance of the contract for the provision of services has been started at the express request of the Consumer before the end of the deadline and he exercises his right of termination.

8.Warranty

8.1. Mandatory warranty

8.1.1. Regarding the Service Provider’s products, the Civil Code and 151/2003. (IX. 22.) It is subject to a warranty obligation based on a government decree, which means that during the warranty period it is exempted from liability only if it proves that the defect can be traced back to improper use of the product.

8.1.2. The warranty period (warranty time) starts with the actual performance, i.e. with the delivery of the product to the Customer, or if the service provider or its agent performs the commissioning, the day of commissioning. 151/2003 on the mandatory warranty for certain consumer durables are considered consumer durables. (IX.22.) Products listed in the Annex of the Government Decree, for which the legislation stipulates a one-year mandatory warranty period. The (material) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree. The defect is not covered by the warranty if its cause occurred after the product was handed over to the Customer, for example, if a defect -unprofessional commissioning (unless the commissioning was carried out by the Service Provider or its agent, or if the unprofessional commissioning can be traced back to an error in the user and management instructions) -improper use, ignoring the instructions in the user and management instructions, -incorrect caused by storage, improper handling, vandalism, -elemental damage, natural disaster. In the event of a defect covered by the warranty, the Customer: -first of all -according to his choice -can demand repair or replacement, unless it is impossible to fulfill the chosen warranty claim or if it is impossible for the Service Provider to compared to the fulfillment of other warranty claims, it incurs disproportionate additional costs would result, taking into account the value represented by the product in perfect condition, the gravity of the breach of contract and the damage to the interests of the Customer by fulfilling the warranty claim. – if the Service Provider did not undertake the repair or replacement, within the time limit corresponding to this obligation, it cannot comply with the interests of the Consumer , or if the Customer’s interest in the repair or replacement has ceased, the Customer may – at his option – request a proportional reduction of the purchase price, repair the defect himself at the Service Provider’s expense or have it repaired by someone else, or withdraw from the contract. There is no room for cancellation due to an insignificant error. If the Customer asserts a replacement request within three working days from the date of purchase (commissioning) due to a malfunction of the product, the Service Provider is obliged to replace the product, provided that the malfunction prevents the intended use. taking into account its purpose – it must be carried out within an appropriate deadline, while protecting the interests of the Customer. The Service Provider must endeavor to carry out the repair or replacement within a maximum of fifteen days. During the repair, only new parts may be installed in the product. The part of the repair time during which the Customer cannot use the product as intended is not included in the warranty period use. In case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part) and for the defect that occurs as a result of the repair.

8.1.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider

8.1.4. The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after performance.

8.1.5. However, the Customer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, in parallel with each other, due to the same defect. Regardless of these restrictions, the Customer is entitled to the rights arising from the warranty regardless of the rights defined in points 9.1 and 9.2.

8.1.6. The warranty does not affect the enforcement of the Customer’s legal rights, particularly those related to accessories and product warranties or compensation.

8.1.7. If a legal dispute arises between the parties, which cannot be resolved amicably, the Customer may initiate a Conciliation Board procedure, pursuant to 12.2. on the basis of those indicated in point

  9. Responsibility

9.1. The information on the Website has been posted in good faith, but it is for informational purposes only, the Service Provider does not assume responsibility for the accuracy and completeness of the information.

9.2. The Customer may use the Website solely at his own risk, and accepts that the Service Provider shall not be liable for material or non-material damage arising during use, in addition to liability for breach of contract caused intentionally, through gross negligence or criminally, as well as damage to life, limb, or health. .

9.3. The service provider excludes all responsibility for the behavior of the users of the website. The Customer is fully and exclusively responsible for his own conduct, in such cases the Service Provider fully cooperates with the acting authorities in order to detect legal violations.

9.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these service providers.

9.5. The Service Provider has the right, but is not obliged, to check the content that may be made available by the Customers during the use of the Website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity in relation to the published content.

9.6. Due to the global nature of the Internet, the Customer accepts that the provisions of the relevant national legislation are taken into account when using the Website. If any activity related to the use of the Website is not permitted according to the law of the Customer’s country, the Customer is solely responsible for the use.

9.7. If the Customer notices objectionable content on the Website, he must report it to the Service Provider immediately. If, in the course of its good faith procedure, the Service Provider finds the indication to be well-founded, it is entitled to immediately delete or modify the information

10. Copyrights

 

10.1. The Website is protected by copyright. The Service Provider is the copyright holder or the authorized user of all content displayed on the Website and during the provision of services available through the Website: any author’s work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the used software and other solutions, ideas, implementation).

10.2. Saving or printing the content of the Website and certain parts on a physical or other data medium for private use or with the prior written consent of the Service Provider is permitted. Use beyond private use – for example, storage in a database, transmission, publication or download, commercialization – is possible only with the prior written permission of the Service Provider.

10.3. In addition to the rights specifically defined in these Terms and Conditions, registration, use of the Website, and no provision of the Terms and Conditions grant the Customer the right to any use or exploitation of any trade name or trademark on the Website. In addition to the display associated with the intended use of the Website, the necessary temporary duplication and the making of copies for private purposes, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider

11. Enforcement options

11.1. Complaints handling

The Customer may submit consumer objections regarding the product or the Service Provider’s activities at the following contact details:

Customer service:

BUDAPEST, MARCH 23, 2023